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FAQ

We have collaborated a list of questions that our customers might have, and we hope this effort answers some of yours! If not, please send us your question or comment through the form. 

Q: Why should I choose Darkside?

A: Our primary focus is customer service. We also produce amazing products that are custom designed, at very reasonable rates. You will never find the stuff we make at Costco or Walmart. We try to make every detail as personal as possible. We also don't add any hidden or extra fees for the time we put into creating your items, as a lot of makers do. 

 

Q: How do I order?

A: You can put in your order on our website as each of our products allows you to enter in your design requests or any information you think we should have to make you the perfect design. You can also send us a message as well. Due to our high volume of orders, we do appreciate when orders are placed on our website. Once we have your order, we will reach out to you via messaging or text to confirm the details.

 

Q: How do I pay?

A Through our website you can pay by credit card, Square, PayPal, or select E-transfer. We do prefer e-transfers as no fees are incurred with that method. E-transfers can be sent to darksidestudiocreations@gmail.com. We do take cash for pickups, but it's much easier for us to take payment electronically.

 

Q: When should I pay?

A: As we are a small business, we do prefer that payments are made prior to production. Most of the stuff we do is custom work, so we are not able to sell it to anyone else, nor do we want to. Similar to Amazon, the order does not begin without payment as we purchase materials and supplies and then spend our time creating your items. We are happy to make arrangements for alternative payment options as well, just let us know. We do pay for the products we print on, so it's always appreciated to have payment when the order is placed.

 

Q: What if I'm not happy with the products?

A: By all means, let us know. We will ALWAYS make it right one way or another. On the rare occasion that someone is not completely happy with their items, we will remake them or refund. It's of utmost importance to us that you're happy and we'll do what it takes to make it so. Having said that, we do work with you throughout the design process so that you're happy with what we make. 

 

Q: What if the clothing or item doesn't fit?

A: As our customer, we need you to order accurate sized clothes. If in doubt, size up. Better to have something too big than too small. Unfortunately we can't be responsible for sizing issues so we're counting on you to make sure you're ordering the correct size. 

 

Q: Where do I get my items?

A: Items can be picked up in Maple Ridge (we provide the address to you on Google Maps so you can find it). We are happy to ship to our customers as well and will add the shipping cost to your order. We do offer a flat rate shipping charge for our regular customers. If arrangements are made, we can also deliver bigger orders to you. We appreciate your business and will make every effort to make getting your order as easy as possible.

Q: Do you offer any discounts?

A: Our regular prices are very reasonable and we like to keep it that way. From time to time we offer our regular customers a discount on their order, and we also do random giveaways along with our annual 12 Days of Giveaways which starts December 1st. In order to be eligible to win our giveaways, you must have purchased an item from us within the calendar year. We do this to show our gratitude to our customers. Without you, Darkside would not exist! We do offer discounts for sports organizations, and on bulk orders if we can.

 

 

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